faqs

Q. Can I book my tickets online? 
A. Tickets can be booked in advance on our website by clicking here. Alternatively you can purchase tickets on the day of the show at our Box Office, which will be situated at the entrance to the show. However we advise booking tickets in advance to take advantage of the discounted pre-booking rate as tickets on the gate will be subject to availability. For full ticket prices for the Newbury Garden Show click here.

Q. I’m having problems with my ticket booking – what should I do?
A. If you have a ticket enquiry, please email support@yourticketbooking.com or call 0844 7766 777. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. Calls are charged at 7p per minute plus any network charges from your supplier. On show days, please call the customer support number on 0344 7766 777.  Lines will be open from 8am to 11am.
 
Q. I’ve booked the wrong date on my tickets! Can I amend the booking?
A. There’s no need to amend your booking. Your tickets will be valid to use on either day of the selected show regardless of the date on them. But please note that tickets can only be used once and are non transferable


Q. Do I need to print my e-ticket off and bring it to the show?
A. You can print your ticket and bring it with you, or tickets will also be accepted if shown on a smart phone. 

Q. I can no longer attend – can I get a refund?
A. We’re sorry if you can’t join us but all tickets are non-refundable.
 
Q. Do you have a concession for carers?
A. Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.
 
Q. Do you have disabled car parking?
A. Yes, however it is limited, arrive early to avoid disappointment
 

Q.What time do the shows open?
A. 10am each day.

Q. Can I bring my dog?
A. Yes but they must be kept on a lead.

Q. Will my ticket also get me into the All About Dogs Show?
A. No, to access the All About Dogs Show, tickets must be purchased through the All About Dogs Show website.

Q. Do children have to pay?
A. Under 5's are free

Q. Will you accept card payments on the day?
A. Yes, the majority of our exhibitors will accept card payments, however we always advise to bring cash with you just in case. The show takes place on a showground and signal can sometimes be temperamental.